Oryx Frequently Asked Questions

Oryx was created by dentists for dentists, and this is evident throughout the software. The clinical module within Oryx is exceptional, setting it apart from the rest. By incorporating evidence-based dentistry from the Kois Center, Oryx enhances your documentation, diagnosis, and case presentation, leading to increased case acceptance. Additionally, Oryx’s patient engagement tools and enhanced patient experience help set your office apart from the crowd, ensuring you provide the best possible care for your patients.

All IT support for Oryx will be handled by our team. Oryx performs multiple daily auto-backups and constant vulnerability scans to ensure your data is secure. You will only need IT support in your office for non-Oryx related issues. Most offices have IT support available on an as-needed basis for other technical matters.

Yes, Oryx is highly customizable and can be tailored to work seamlessly with any specialty, including pediatrics. This flexibility ensures that the software meets the unique needs of your practice, regardless of your focus.

Yes, Oryx works seamlessly for Dental Support Organizations (DSOs). It allows multiple locations to be linked together, and patient charts can be shared between locations, providing a unified and efficient system for managing your DSO. Learn more here.

Yes! Oryx is perfect for a mobile office setup. You can easily work from different locations by accessing Oryx on a laptop, tablet, or smartphone. There’s no problem taking your practice on the road with Oryx.

Yes, Oryx is fully HIPAA and PIPEDA compliant with local data storage if you are in the U.S. or Canada.

The price of Oryx can vary depending on where you are located (U.S., Canada, or International), how many locations you have, how many doctors are practicing in the office, and what level of Oryx will work best for your office. The best way to get pricing specific to your office is to review that with your sales specialist in a demo. You can get high-level pricing information here.

No! You might be surprised to learn that because Oryx offers an all-in-one solution, most offices end up paying about 2-3 times less than they would with an on-premise solution plus add-ons. This cost-effectiveness, combined with its comprehensive features, makes Oryx a great value for your practice.

• Carestream/Kodak
• Schick
• Sopix
• Planmeca
• Gendex
• Dexis
• Dentimax/Apteryx
• Clio/Sota
• DC Air (wireless)
• Jazz
• Kavo
• Romexis
• Sirona
• Vatech
• Woodpecker
• XDR
• Apex
• Owandy
• ScanX
• Quick Ray

Oryx can work with any IO camera on the market. Some cameras may work better than others, so feel free to discuss your options during your demo. We’ll help you find the best fit for your practice.

Oryx can connect with any 2D panoramic (pano) machine, as long as it has a TWAIN driver. If you have any specific models in mind, feel free to discuss them during your demo.

3D imaging in your office operates separately from Oryx. To use 3D imaging, you’ll need a 3D imaging machine, the appropriate 3D imaging software, and the small server that comes with your 3D machine. If you have specific questions about integrating these systems, feel free to bring them up during your demo.

Yes, internet speed is crucial for cloud-based software. The minimum speed required for Oryx to function properly is 50 Mbps, but we always recommend signing up for the best internet available in your area to ensure optimal performance.

If your internet goes out, you can connect to a hotspot from a cell phone until your internet connection is restored. For areas with unreliable internet, we recommend having an extra 4G or 5G router as a backup that you can switch to when needed. Additionally, if the power goes out in your office, you can still access Oryx using cell phones, laptops, and tablets.

Oryx can run on any computer that can access a website. However, if you are looking to buy new computers, we have some recommendations to ensure optimal performance. Here are the specifications for computers that will be taking images:

• Windows 10 or newer, 64-bit
• Chrome browser
• 2 GB RAM
• Broadband with a minimum of 10 Mbps download and 5 Mbps upload
• 4G WiFi router
• Minimum 17-inch monitor (best viewed on a 21-inch screen)
• Internet speed of at least 50 Mbps, though the best available speed in your area is always recommended.

Yes, Oryx dental software is designed to be compatible with both tablets and laptops. As long as your device meets the minimum system requirements specified by Oryx, you should be able to use the software seamlessly.

For tablets, Oryx can be accessed on devices that support web browsing and have compatible operating systems. This includes iPads (iOS) and Android tablets, which can typically access the software through a web browser. Make sure your tablet has a compatible web browser and meets the specifications outlined by Oryx.

For laptops, Oryx is accessed through a web browser. Whether you’re using a Windows laptop, MacBook, or another laptop model, you can use Oryx by opening a compatible web browser such as Chrome, Firefox, or Safari.

Please note that the user experience might vary slightly between different devices, screen sizes, and operating systems. Oryx is designed to be responsive, adapting to different screen sizes and orientations to ensure optimal usability on both tablets and laptops.

To ensure a smooth experience, we recommend checking the system requirements specified by Oryx to ensure your tablet or laptop meets those needs. If you have any questions or need further guidance, feel free to reach out to the Oryx support team for specific guidelines regarding device compatibility.

Yes, your data belongs to you. If you ever decide to part ways with Oryx, we will return your data to you in table format.

Yes, your data is safe and secure with Oryx. We adhere to strict security protocols to protect your data and are fully HIPAA compliant. All of your data will be fully encrypted and we perform multiple daily auto backups. Your data will be stored regionally, ensuring that nothing is saved on any device used, which helps maintain HIPAA compliance. We conduct regular scans of our entire software to check for security vulnerabilities and we are the only dental software that backs up to two clouds, Amazon and Google. For logging in outside of the office, we use two-factor authentication with a rolling key. Each user will have read, write, and delete privileges, with the ability to restrict access outside of the office. These measures ensure that your data remains secure and protected at all times.

The difference between cloud-based and server-based systems lies in how the software is hosted and accessed. Cloud-based dental software is hosted on remote servers maintained by the software provider. It is accessible via the internet from any device, providing flexibility and mobility. This type of software offers automatic updates, data backup, and scalability, with the software provider handling the underlying infrastructure, so users do not need to manage or maintain it.

On the other hand, server-based dental software, also known as on-premises software, is installed and hosted on servers located within your dental practice. It is typically accessed and run on local computers or devices within your office network, requiring users to connect to the software within the local network. This setup requires the dental practice to have its own server infrastructure, including hardware, networking, and security measures, and the responsibility for managing and maintaining the servers, data backup, and security rests with the dental practice.

Key Differences:

1. Accessibility: Cloud-based software allows users to access the system from any location with an internet connection, offering more flexibility and mobility. Server-based software is limited to the office network and requires physical presence in the practice to access the system.
2. Infrastructure and Maintenance: Cloud-based software eliminates the need for practices to manage their own servers and infrastructure, as the provider handles server maintenance, updates, and data backups. Server-based software requires the practice to invest in and maintain their own server infrastructure.
3. Scalability and Updates: Cloud-based software can easily scale as your practice grows, and updates and new features are generally rolled out by the provider automatically. In server-based systems, scalability may be limited by the capacity of the local servers, and software updates may require manual installation and maintenance.

Yes, you can use any phone system separately with Oryx. Additionally, we have direct integration with Mango VOIP for a seamless experience. For more details, check out Mango Voice here.

Oryx integrates directly with Global Payments. This integration allows for automatic posting of payments, payment plans, and online bill pay. For more information, check out Global Payments here.

Oryx integrates with MDToolbox for e-prescribing. For more details, check out MDToolbox here.

Yes, you can assign specific roles and functions for each user in Oryx. Each user can be given read, write, and delete privileges based on their role. Additionally, for logging in outside of the office, we use two-factor authentication with a rolling key. This ensures secure access and allows you to control whether access outside the office is permitted for each user.

The clearinghouse is seamlessly integrated within Oryx. When patients fill in their insurance information on their online forms, it automatically loads into the insurance section for you to view their plans. You can check eligibility directly in the software and see their coverage details. Sending out claims with attachments is included and unlimited, and you can track status updates in the claims management section. This integration streamlines the process, making it efficient and easy to manage insurance claims.

Yes! If you are not in network with an insurance company, our clearinghouse will still pull out-of-network benefits. Oryx works with all insurance companies that can accept electronic claims.

Oryx includes a comprehensive set of Kois resources such as patient forms, exams, diagnostic opinions, consent forms, patient education materials, and procedure checklists.

Yes! You can still benefit from the great comprehensive exam and the evidence-based materials included in Oryx, even if you are not a Kois-trained doctor. These resources are designed to enhance your practice regardless of your training background.

Absolutely! You can add any custom codes, label them, and create fees as needed. Oryx provides the flexibility to tailor the software to your specific requirements.

Yes! Oryx works great with in-house membership plans. You can create your own custom membership plan in the insurance section and tag it to your patients. Additionally, you can set up flags to see reporting and send email campaigns specifically to membership plan patients. You can also configure your recare settings to include membership plan status, making it easy to manage and track these plans within your practice.

Yes! Online scheduling in Oryx is fully customizable to allow both new and existing patients to make appointments. You can specify the types of appointments and available times. Patients can also choose their preferred provider, making the scheduling process convenient and tailored to their needs.

Yes, Oryx offers robust patient communication features, including texting, emailing, and automated messages. These tools help you stay connected and engaged with your patients effortlessly.

Yes, our native imaging software is included with your Oryx package and can connect to most sensors, providing a seamless and integrated imaging solution for your practice.

Each patient can register for their MyChart account, allowing you to securely share documents to their patient portal. Through the portal, patients can complete medical and dental histories, sign consent forms, view and sign treatment plans, book appointments online, and even pay their bills. This feature enhances the patient experience by providing a convenient and secure way to manage their healthcare information.

Oryx’s Risk Assessment reports are compiled from the information patients enter in their medical and dental histories, along with the data from office charts. These reports are automatically generated and help patients understand their oral health risks, enabling them to make informed decisions about their dental care. The reports can be shown to patients in the office, printed out, or shared through the patient portal.

Yes! You can send review requests automatically to each patient after they leave the office, or you can manually send them with just a click of a button. This flexibility ensures you can easily gather valuable feedback from your patients.

Oryx offers a comprehensive reporting section that includes financial, clinical, and patient reports. You can also create your own custom reports. Additionally, Oryx features a user-friendly dashboard that displays your office metrics, such as production and collection, new patients, upcoming scheduled visits, the types of procedures driving your production, case acceptance, and recare. The dashboard can be filtered by date or individual provider, providing you with detailed insights tailored to your needs.

Yes! You can easily send emails to your entire patient base or filter your audience to target specific groups for your marketing campaigns. This flexibility allows you to effectively communicate and engage with your patients.

After you sign up, you will be assigned an onboarding specialist. You will learn about the process, how to customize your software, set up training and get conversions done (if needed).  When your office is ready, we will set your launch date, which is the day you begin to use Oryx in your practice with patients.

It’s important to give yourself enough time to complete training and feel comfortable with the software before you start using it in your office. If you are starting fresh without any patient data, we recommend about three weeks to get up to speed. However, if you need to convert existing data into Oryx, plan for about six to eight weeks. This extra time helps ensure everything is set up correctly and you’re confident using the new system.

Yes, we can convert your data from your previous software to Oryx. Please discuss the specifics of your current software with your sales specialist to ensure a smooth and accurate data conversion.

Yes! Oryx can handle both data conversion and image/document conversion. You’ll grant us access to your current database, and we’ll use a copy of your information to load into your new Oryx account. You’ll receive a test account to review how your data appears in Oryx. Once you’re ready, we’ll transfer a fresh copy of your data over the weekend before your launch date. This ensures that everything is up to date and ready for you to start using Oryx seamlessly.

Training will be arranged with your onboarding specialist to suit your office’s needs. We offer hands-on video tutorials that you can watch at your convenience. Additionally, we have virtual training sessions available every day, where team members can join, learn, and ask questions. This flexible approach ensures that your team gets the support they need to effectively use Oryx.

You will have access to both phone support and direct messaging for any assistance you need. Our support team is here to help you with any questions or issues you may encounter.